Mio88 takes the privacy of every member seriously. This Policy transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysian law.
Before reading the full policy, here are the six core principles that guide how mio88 handles every piece of your personal information.
Mio88 only collects data that is strictly necessary for the stated purposes. We do not collect information in excess of what is needed, nor for any purpose that was not disclosed to you at the time of registration.
All data is stored on servers protected by 256-bit SSL encryption, multi-layered firewalls, and active intrusion detection systems. Internal access is restricted to authorised personnel only.
Mio88 has never and will never sell, rent, or trade members' personal data to third parties for commercial purposes. Your data is not our business commodity.
You have the right to access, correct, download, and request deletion of your personal data at any time. Our team will process such requests within 14 days.
This Privacy Policy is written in plain language that everyday Malaysian users can understand — not filled with confusing legal jargon. If anything is unclear, reach out to us and we'll be happy to explain.
The mio88 Privacy Policy is reviewed and updated on a regular basis to ensure it remains aligned with the latest Malaysian laws, international standards, and industry best practices.
This Privacy Policy ("Policy") describes how mio88 ("we", "the Platform") collects, uses, discloses, and protects the personal information you ("Member", "you") provide when using our services at mio88.click. By using the mio88 platform, you agree to the practices described in this Policy.
Mio88 is an online entertainment and betting platform operating in full compliance with applicable laws, including Personal Data Protection Act 2010 (PDPA) Malaysia. As the data controller, we are responsible for ensuring that all personal information entrusted to us is managed in a responsible, secure, and transparent manner.
This Policy applies to all individuals who:
Important Note: This Privacy Policy should be read together with Terms & Conditions mio88. By using our platform, you confirm that you have read and understood this Policy.
Mio88 collects various types of personal information depending on how you interact with our platform. Below is a summary of the data categories we collect:
| Data Category | Example Information | Mandatory/Optional |
|---|---|---|
| Identity | Full name, date of birth, identity card number | Mandatory |
| Contact | Email address, phone number, mailing address | Mandatory |
| Financial | Bank account details, eWallet numbers, transaction records | Mandatory |
| Technical | IP address, device type, web browser, OS, access logs | Automatic |
| Usage | Game records, betting patterns, login history | Automatic |
| Communications | Support chat content, inbound emails, feedback | Options |
| Marketing Preferences | Game preferences, language, promotional topics | Options |
Mio88 no collect sensitive data such as health information, religious beliefs, or criminal records unless required by law or valid verification procedures.
Your personal data is collected through the following channels:
In certain circumstances, mio88 may receive information about you from legitimate third parties, including:
Mio88 only uses your personal data for lawful and relevant purposes, including:
With your consent, mio88 may use your contact information to send:
You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting our support team. Important notifications related to your account cannot be unsubscribed from.
Mio88 takes the trust you place in us seriously. We never sell your personal data to any third party. However, in certain circumstances, we may share information with the following parties for legitimate operational purposes:
Mio88 works with carefully selected third-party service providers who are bound by strict confidentiality agreements, including:
Mio88 may disclose your personal data if required by law or a valid court order under the relevant jurisdiction. In such cases, we will endeavour to:
In the event of a company merger, acquisition, or asset sale, the personal data of mio88 members may be transferred to the new entity. You will be notified by email and via an in-platform notice at least 30 days before any such transfer takes place.
Mio88 uses cookies and similar tracking technologies to enhance your experience on our platform.
You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the mio88 platform. To manage your cookie preferences in detail, use the cookie settings panel available at the bottom of our website.
Mio88 continually invests in security infrastructure to ensure your personal data is always protected. The security measures we have implemented include:
Incident Reporting: In the event of a data security breach affecting your personal information, mio88 is committed to notifying you within 72 hours after becoming aware of the incident, in line with international best practices and applicable legal requirements.
Mio88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law.
| Data Type | Retention Period | Storage Basis |
|---|---|---|
| Active account data | For as long as the account remains active | Contract performance |
| Financial transaction records | 7 years after the transaction | Legal obligation (AMLA) |
| KYC records & verification | 5 years after account closure | Legal obligation |
| Game & betting logs | 3 years | Legitimate interest |
| Support communication logs | 2 years | Legitimate interest |
| Marketing data (with consent) | Until consent is withdrawn | Consent |
Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you personally.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data:
To exercise any of the rights above, please contact our Data Protection Officer by email at support@mio88.click, stating the type of request, your username, and the details of your request. We will respond within 14 working days.
The mio88 platform is intended for adult individuals aged 18 years and above only. We do not intentionally collect or process personal data of individuals under the age of 18.
If we discover or are informed that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on mio88, please contact us immediately at support@mio88.click.
Mio88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements. When we make material changes, we will:
Continued use of the mio88 platform after the effective date of any changes will be considered acceptance of the revised Policy. We encourage you to review this Policy periodically.
If you have any questions, concerns, or complaints regarding how mio88 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us via:
All privacy-related enquiries will be handled by our Data Protection Officer within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body.
Effective date: 1 July 2026. Previous version: 2.9 (1 January 2026). All archived versions of this Privacy Policy are retained and available upon request by email.
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